Frequently Asked Questions
How does SpaceShip work? Welcome to the new generation of shipping and storage where Spaceship makes moving and storage easy. Once you sign up, you can schedule UPS to pick up your boxes from your home. After that, UPS will either ship your boxes directly to your new destination or send them to a nearby climate protected & secured storage facility. Your items will be stored until you are ready for us to ship them back to you at the same location, or a new one.
When is the latest I can sign up for the services? You can sign up any time! However, if you plan on ordering supplies from us, they may take up to 5 business days to arrive.
If I signed up and change my mind, can I get my money back? Your storage subscription begins when your boxes arrive at the warehouse. Boxes being shipped directly can be cancelled in your account and your card will be refunded. Any boxes shipped after canceled, may be lost in transit and you will still be responsible for any charges incurred. Feel free to contact our customer service team and we’ll help you out!
Who does your shipping? All boxes are shipped via UPS Ground.
Where is your company located and where are my items stored? Our corporate office is located in Scottsdale, Arizona. All of your items are stored at one of our climate protected and secured facilities closest to where you are shipping from.
Do you have minimum or maximum requirements for amount of boxes or time length? No, Spaceship is by-the-box shipping and storage solution. You can store and ship as few or as many boxes as you want. There is no minimum or maximum time length for storage, just let us know when you’re ready to get your boxes back!
Coverage, Billing & Pricing
Are my items covered? Items shipped in to storage are covered by UPS for up to $100 provided they are packed in accordance with UPS packing guidelines. Electronics need to be in original packaging to be covered. Any lost or damaged items must be reported immediately to our customer service team. Each SpaceShip supplied box being shipped will be covered for up to $100 by UPS provided it has been packed in accordance with their packing guidelines listed at www.ups.com
Can I purchase additional coverage? Currently coverage is limited to $100 by UPS and all items must be packed in accordance with UPS packing guidelines to be eligible.
Which items are not covered when I store? Excluded items include but are not limited to cash, coins, jewelry, glass and collectible items of indefinable value. Damage to electronic equipment if not packed in its original packaging. Improperly packed or items not packaged in a corrugated box will not be covered or able to be shipped.
Which items are not covered when I ship? Anything not packed per the UPS packing requirements. Please visit www.ups.com for full terms and conditions details.
What Payment methods do you accept? We accept most forms of credit and debit cards. We are unable to accept cash, checks or money order transactions. This way we can make sure that your payment is processed correctly and applied directly to your account. We never store your credit card information for additional billing, but we will process the remaining charges based on the previous transaction number through Authorize.net.
How much does storage cost? Storage is $11/month per box. When your box arrives, it will be prorated for the first month. Subsequent months will be billed on the first of the month in full and not prorated when retrieved. Shipping to our space is always FREE if you ship in within the same shipping zone. Return shipping is also free if you store boxes for more than 6 months. Otherwise, shipping back to the same zone is an estimated minimum of $30.55 per box.
How much does direct shipping cost? Shipping prices depend on the dimensions, weight and destination of shipment. Just create a free account and you’ll be able to receive a quote.
When will I be charged? You will be charged a prorated amount until the end of the month when your boxes arrive at the warehouse for storage. After that, you will be charged automatically on the first of each month to the card that is on file. For direct shipping you will be charged when the shipping labels are created.
How do I update my card on file? You can change your card on file by logging into your account and clicking on the billing tab.
Scheduling and Tracking
How do I schedule a UPS pick up? This can be done in your account online for any day Monday-Friday from 12:00 PM – 6:00 PM.
How can I track my boxes once they have been shipped? Once your items have shipped, simply log into your account and click on the “track” link.
What if I need to make a last minute change or cancel scheduled UPS pick up? No problem! As long as the pickup is within 24 hours you can cancel it in your account. If its after that time frame, contact our customer service team
What if I missed my UPS pick up? You can schedule another one for the next day. Please note that a $10.00 pickup charge will apply for each pickup whether it was missed or successfully completed. You can contact our customer service team for additional assistance
How long will it take to retrieve my items? You can request your items back in your account, it can take up to 6 business days to ship from our facility. The transit time will be additional and varies by the destination between 1-6 business days.
Can I buy boxes from SpaceShip? What comes in a supply kit? Yes, you can purchase one (or more) of our supply kits. Each supply kit includes five (5) 3.3 cubic foot boxes (18″ x 18″ x 18″) as well as packing tips and a roll of tape. Kits are shipped to you via UPS Ground, and may take 5-7 business days to arrive.
What if I need to ship and store items that are larger than the Spaceship boxes? We currently only sell boxes that are 18″ x 18″ x 18″. However, you can use larger boxes that you purchase elsewhere. Please keep in mind that all items must be packaged in a box for both shipping and storage and cannot exceed a total of 165 inches in Length, Width and Height.
Can I use my own boxes? Are there size requirements? You may use your own boxes. However, they cannot exceed our maximum size restrictions. To measure your ground packages and ensure they are within our guidelines, use the following formula: Length + 2x Width + 2x Height. The answer to this formula must be less than 165 inches in order for the box to be shipped UPS Ground and stored. Please note that no side of your box can exceed 108 inches and we do have a weight limit of 70 lbs per box.
Is the pricing the same if I use my own boxes? As far as shipping goes, the price to ship your boxes will be dependent on dimensions and weight of the box, as well as the distance it is traveling. As long as the box meets our requirements, storage is still $11/box per month.
How do I label my boxes for shipping and storage? Labels for shipping and storage can be found in your online account. Once you have printed your shipping labels, tape one shipping label to the top of each box you want to ship. Tape should be placed around the edges of the shipping label, and should not cover the bar codes on your labels. Make sure to not duplicate your labels on your boxes. If you are not using all your labels just dispose of any unused shipping labels. Make sure to call us or log on to your account to cancel any unused labels.Only one package will ship per unique label assigned to you.
How much weight does each box hold? Our weight limit for any box is 40 lbs.
TIP: Concerned your box may be overweight? Simply step on a scale while holding your box and note your weight, then put the box down and step back on the scale. You should now be able to estimate the weight of your box with a little subtraction.
How do I properly close and tape my boxes? When building and sealing your boxes, you should use three strips of the provided tape for both the top and the bottom of the box. Make sure you are using proper packing tape or the tape supplied in our supply kit. Do not use, duct tape, electrical tape or scotch tape!
Is there anything I CAN’T put in my boxes? Some items that cannot be shipped or stored are: liquids, foods, cash, coins, jewelry, and collectible items of intangible or indefinable value. For a full list of appropriate items for shipping please refer to ups.com/terms. Only boxed items are accepted for shipping. Please contact our customer service team if you have questions or special needs.